TESTIMONIALS

Dear Tempe Schools Credit Union,

Last Fall I called TSCU to find out if you handle new home mortgages or had any special arrangements with anyone. I was given the name of Susan Hamel with Hughes Mortgage.

I am writing to thank you for the referral. Susan was wonderful to work with. She is friendly, sympathetic and understanding of her customer's needs. We consistently felt that she treated us as unique individuals rather than just another potential account. She patiently explained things in language we could understand, always had time for questions and was able to offer rates and terms better than any we found anywhere. I would recommend Susan to anyone.

Susan Hamel truly knows the meaning of "customer service." Thank you again.
Sincerely,

Jo Anne and Willard Goins

Hi Sue,

I just wanted to say thanks for all the help with the purchase of my home. You guys made the loan application process much less scary than I had dreamed of it being. As a single woman and a first time homebuyer, I don't think I would have gotten through it without your help.

I can't thank Jim enough for recommending you guys to help me out. Thanks again.

Michele Barkdoll

Dear Jim,

All too often, people write only when they are dissatisfied. The purpose of this letter is to inform you of an experience that was quite the opposite. Months ago, just as my husband and I made a decision to start looking for a house, I received a flyer about Hughes Mortgage. I called Susan Hamel. She devoted a great deal of time to me on that initial call. She was knowledgeable, professional, thorough and patient. She provided us the necessary pre-approval documentation we needed to buy the home we wanted. Susan came to our home to complete the mortgage application. She was an absolute pleasure to work with. She guided us through the process. We were never left out in the cold. Susan kept us informed on an almost daily basis.

I want to thank you for offering the services of Hughes Mortgage. I would not hesitate to recommend Hughes Mortgage to anyone.

Very truly yours,
Terry Pizzano

"In early 1999, I realized that my parents could actually be in a position to purchase a home. As a 20-year Maricopa County employee I knew only a few people I could trust with this. A trusted colleague put me in touch with Sue Hamel of Hughes Mortgage. My friend said Sue was really good at what she does and is compassionate and understanding. Most importantly, she said Sue would make the time for my parents and find a company who could finance them.

When I contacted Sue, I picked up on the fact that she is a very good listener and later learned that she has the patience of a saint. To save my parents the stress, I took the role of the middleman and handled whatever came our way. Sue played the role of advisor, educator and mentor.

It's difficult to express in writing the gratitude that I feel. As a daughter, I wanted something for my parents that no one could ever take away. In addition, I wanted a monthly payment I could afford in the event that my parents were unable to make their house payment. She didn't just help us, she went above and beyond. Sue helped two people realize a dream come true and because of her efforts my parents are proud homeowners with a payment they can comfortably afford. Sue helped me secure a future for my parents.

Sincerely,
Catherine Lucero